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Your account details and payment activity stay within our systems — we do not sell or pass your data to third-party marketers.

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review what we hold, correct something, or ask us to delete your account data, reach out through any of the channels below. For payment-related data queries — such as a specific bKash or Nagad transaction record — include your registered mobile number so our team can locate your account quickly. Response times depend on request complexity, and eligibility for data actions may vary by region.

Live Chat Start a chat from the account dashboard — fastest route for straightforward data questions and account access queries.
Email Support Send a detailed request to our support address for data deletion, correction, or export requests that need a written record.
Account Settings Some data preferences — like marketing contact opt-outs — can be managed directly from your account settings page without contacting support.
DATA HANDLING IN PRACTICE

How We Protect and Manage Your Account Data

SSL encryption covers all data in transit between your device and our servers. Cookie sessions expire after inactivity and are not used to track you across other websites. If you believe your account has been accessed without your knowledge, contact our team immediately — we can review login records tied to your registered mobile number and lock the account within minutes.

Encryption

All account and payment data moves under SSL. Stored payment references — bKash, Nagad, Rocket — are encrypted at rest and access-logged.

Cookies

Session cookies keep you logged in during your visit and expire on logout or inactivity. We do not use persistent tracking cookies for advertising.

Retention and Deletion

Account data is held while your account is active. After closure, we keep what applicable regional rules require, then delete it on schedule.

Data Correction

If your registered details are wrong — mobile number, name, or contact address — you can request a correction via live chat or email support.

Common Questions About Your Data and Privacy Rights

Below are the questions our team hears most often about how personal data is handled. If your question is not covered here, the live chat channel in the support section above will get you to a real answer faster than searching.

We collect your mobile number, a verified contact method, and the payment references generated when you deposit via bKash, Nagad, or Rocket. Device and session data is collected only to keep your login stable and secure.

No. Your payment records — bKash confirmations, Nagad references, Rocket transaction IDs — are stored encrypted and accessible only to our internal payments and security teams for verification purposes.

Yes. Send a request via email support or live chat with your registered mobile number. We will confirm what data we hold and provide it in a readable format, subject to applicable regional rules.

Contact support via live chat or email and request account closure. We will delete your personal data after the retention period required by any applicable rules in your region has passed.

No. We do not sell or share your personal data with advertisers or marketing partners. Data is shared only where required to process your payment or comply with applicable regional obligations.

Inactive accounts retain data for a reasonable period as regional rules may require, then data is deleted on a scheduled basis. You can request early deletion by contacting our support team directly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.